MA Business Success 30: Cancelling & Quitting
Alex: Now today, we're talking about the topic of cancelling or quitting. So Graham, just explain a little bit more about quitting. Graham: It's a heartbreaking process for any business owner, losing a client. For us, it's a process that years ago used to be quite an awkward one and now we've realized what we want to do is we want to try and celebrate as much as we can this process with the students. There are going to be some factors where you leave on sketchy terms. And just a while ago, some people uproot. But how we try and do is, we try and make the process as joyful as we can, as much as internally it's the worst thing in the world. Alexa: It's joyful you're quitting. Graham: Yes, we've got to explain. Like any relationship, a good relationship where it comes to an end, it's a hard thing if you leave on bad terms, that then poisons that relationship and they then may just spread the word. If you leave with the door always open and that welcome feeling, it may simply be the...
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